Last Updated: January 1, 2025
Indigo Solar Co ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Fill out contact forms or submit inquiries
- Create an account or register for services
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotions
- Communicate with us via phone, email, chat, or social media
- Apply for financing or payment plans
This information may include, but is not limited to:
- Full name, address, email address, and telephone number
- Property information, including address, ownership status, and property type
- Energy usage data and utility bill information
- Financial information (for financing applications)
- Social Security number or tax identification number (when required)
- Payment card information and billing details
- Correspondence and communication records
- Any other information you choose to provide
1.2 Information Automatically Collected
When you access our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and geographic location
- Browser type, version, and language settings
- Operating system and device information
- Referring and exit pages
- Pages viewed, links clicked, and time spent on pages
- Search terms used to reach our website
- Cookies, web beacons, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Credit reporting agencies and financial institutions
- Marketing partners and lead generation services
- Social media platforms
- Public databases and records
- Analytics providers and advertising networks
- Business partners and affiliates
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
- Process and fulfill your requests for quotes, consultations, and services
- Schedule appointments and installations
- Provide customer support and respond to inquiries
- Perform system design and energy assessments
- Process payments and manage billing
- Monitor and maintain solar system performance
- Improve our website, services, and customer experience
2.2 For Marketing and Communications
- Send you promotional materials, newsletters, and special offers
- Contact you about products, services, and updates
- Conduct market research and analyze customer preferences
- Display targeted advertisements and personalized content
- Measure the effectiveness of our marketing campaigns
2.3 For Legal and Business Purposes
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and other agreements
- Protect our rights, property, and safety, and those of our customers and others
- Prevent fraud, unauthorized transactions, and other illegal activities
- Resolve disputes and investigate complaints
- Conduct audits, risk assessments, and business analytics
- Facilitate business transfers, mergers, or acquisitions
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
3.1 Service Providers and Business Partners
We share information with third-party vendors and service providers who perform services on our behalf, including:
- Installation contractors, electricians, and technicians
- Payment processors and financial institutions
- Customer relationship management (CRM) platforms
- Email and marketing service providers
- Cloud storage and hosting services
- Analytics and advertising platforms
- Background check and verification services
- Legal and professional advisors
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Financing Partners
If you apply for financing, we may share your information with lending institutions, banks, and financing partners to process your application and manage your account.
3.3 Legal and Regulatory Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms of Service or other agreements
- Protect our rights, property, or safety, or those of others
- Investigate fraud, security issues, or technical problems
- Respond to claims or legal proceedings
3.4 Business Transfers
If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
3.5 With Your Consent
We may share your information for other purposes with your express consent or at your direction.
4. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality and security
- Performance Cookies: Collect information about how you use our website
- Functional Cookies: Remember your preferences and settings
- Targeting Cookies: Deliver relevant advertisements based on your interests
4.2 Your Cookie Choices
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website.
You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure servers and firewalls
- Access controls and authentication procedures
- Regular security assessments and audits
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
- The nature of our relationship with you
- Legal, regulatory, and contractual obligations
- Dispute resolution and enforcement of agreements
- Audit, accounting, and business record requirements
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Privacy Rights and Choices
7.1 General Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal exceptions)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request a copy of your information in a structured, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Withdraw Consent: Withdraw consent where processing is based on consent
7.2 Marketing Communications
You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or services.
7.3 Do Not Track Signals
Some web browsers have a "Do Not Track" feature that signals websites you visit that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals.
7.4 Exercising Your Rights
To exercise any of your privacy rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties with whom we share information
- Right to Delete: Request deletion of your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt out of the sale of your personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights
To submit a CCPA request, email us at privacy@indigosolarcompany.com or call our toll-free number. You may designate an authorized agent to make a request on your behalf.
9. Nevada Privacy Rights
If you are a Nevada resident, you have the right to opt out of the sale of certain personal information to third parties. We do not sell your personal information as defined under Nevada law. If you have questions, please contact us at privacy@indigosolarcompany.com.
10. International Data Transfers
Your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from the laws of your country of residence.
By using our services, you consent to the transfer of your information to the United States and other countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.
11. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately at privacy@indigosolarcompany.com.
12. Third-Party Links and Services
Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices or content of third parties.
We encourage you to review the privacy policies of any third-party services you access through our website. Your interactions with third-party services are governed by their respective privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated Privacy Policy on our website with a revised "Last Updated" date
- Sending you an email notification (if you have provided your email address)
- Displaying a prominent notice on our website
Your continued use of our website or services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Indigo Solar Co
Privacy Department
Email: privacy@indigosolarcompany.com
Website: www.indigosolarcompany.com
We will respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.
Important Legal Notice: This Privacy Policy is a legally binding agreement between you and Indigo Solar Co. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, you must discontinue use of our website and services immediately.